|Your Epicor Account Manager||+1.800.538.8597|
|Hardware Service Specialist||+1.800.322.3077|
|Professional Services Specialist||+1.800.538.8597|
|Your Hardware Product Specialist||+1.800.538.8597|
You can submit a Service Request via EpicCare or contact the Advice Line at +1.800.322.3077 during regular business hours. If you have Gold Level Support or higher, you can chat with us!
Regular Support Hours:
|Day||Eagle Advice Line||Hardware Services|
|Monday to Friday||4:00 a.m. - 6:00 p.m. PST||8:00 a.m. - 5:00 p.m. Local Time|
|Saturday||5:00 a.m. - 5:00 p.m. PST||Call Eagle Advice Line|
|Sunday||5:00 a.m. - 5:00 p.m. PST||Not available|
Our advice line is available to you every day of the year except for Easter Sunday, Thanksgiving Day and Christmas Day. Additional holiday hours may vary. Please note, new support hours effective July 1, 2017.